Here is your polished, legally accurate Shipping Policy:
Shipping Policy
Last Updated: July 2026
SADDAM ANSARI, trading as SELLKNOW.IN (“we,” “us,” or “our”), operates the website https://sellknow.in. By placing an order through this Website, you agree to the terms outlined below. These terms are designed to ensure both parties understand and agree upon the arrangement, mutually protecting and setting clear expectations for our service.
1. General
All orders are subject to stock availability. While we make every effort to maintain accurate stock counts on our website, stock discrepancies may occasionally occur. If we are unable to fulfill any item at the time of purchase, we will:
- Ship the available products to you
- Contact you to confirm whether you prefer to:
- Await restocking of the back-ordered item, or
- Receive a refund for the unavailable item
2. Shipping Costs
Shipping costs are calculated during checkout based on:
- Weight of the items
- Dimensions of the package
- Destination of the order
Payment for shipping is collected at the time of purchase. The displayed shipping cost is the final price — no additional charges will apply.
3. Delivery Terms
Table
| Detail | Information |
|---|---|
| Estimated Delivery (Domestic) | 4–5 business days |
| International Shipping | Currently not available. We hope to expand soon. |
| Dispatch Time | Within 2 business days of order payment |
| Warehouse Hours | Monday – Friday (standard business hours) |
| Holiday Delays | National holidays may cause minor delays |
Note: Orders placed on weekends or holidays will be processed on the next business day.
4. Change of Delivery Address
You may request a change of delivery address at any time before the order has been dispatched. Once dispatched, address changes cannot be guaranteed.
5. P.O. Box Shipping
We ship to P.O. Box addresses via postal services only. Courier services are not available for P.O. Box deliveries.
6. Items Out of Stock
If an item is out of stock at the time of fulfillment:
- We will cancel and refund the out-of-stock item(s)
- The remaining in-stock items will be dispatched as usual
- You will be notified via email about any partial order adjustments
7. Delivery Time Exceeded
If your delivery has exceeded the estimated timeframe, please contact us immediately so we can investigate the delay with our shipping partner.
8. Tracking Notifications
Once your order is dispatched, you will receive a tracking link via email. You can follow your shipment’s progress using the latest updates provided by our shipping partner.
9. Parcels Damaged in Transit
Table
| Scenario | What to Do |
|---|---|
| You are present at delivery | Reject the parcel from the courier and contact us immediately |
| Delivered in your absence | Contact our customer service as soon as possible for next steps |
We will process a refund or replacement as soon as the courier completes their investigation into the claim.
10. Parcels Lost in Transit
If your parcel is deemed lost by the courier after investigation, we will process a full refund or replacement at no additional cost to you.
11. Insurance
All parcels are insured for loss and damage up to the value declared by the courier at the time of dispatch.
12. Duties & Taxes
Table
| Type | Details |
|---|---|
| Sales Tax | Already included in the displayed product price on our website |
| Import Duties & Taxes | Currently not applicable as we do not ship internationally |
Future International Orders: If international shipping becomes available, import duties and taxes may be payable upon arrival in the destination country. These costs vary by country and are the responsibility of the customer. If you refuse to pay duties upon arrival, the goods will be returned to us at your expense, and you will receive a refund for the value of goods only, minus return shipping costs.
13. Cancellations
You may cancel your order at any time before dispatch. If your order has already been dispatched, please refer to our Refund and Returns Policy.
14. Returns Due to Change of Mind
We accept returns due to a change of mind under the following conditions:
- Request must be received within 2 days of receipt
- Item must be unused, in original packaging, and in resalable condition
- Return shipping is paid by the customer — you must arrange your own shipping
- Refunds will be processed as store credit for future purchases (not cash refund)
- Shipping costs are non-refundable — only the value of the goods will be credited
15. Contact Us
For all shipping-related inquiries, tracking issues, or customer service requests, please contact us:
SADDAM ANSARI (SELLKNOW.IN)
Email: support@sellknow.in
Phone: +91 8340298616
Website: https://sellknow.in
GSTIN: 27BXGPA4057H1ZM
Address: Khokar Bazar, Ground Floor, Shop No 05, 154 Bhagat Building, Sarang Street, Mandvi, Mumbai, Maharashtra, 400003
Thank you for shopping with SELLKNOW.IN. We are committed to delivering your order safely and on time.
Customer service:
For all customer service enquiries, please Contact us at Contact Us.